Training
Knowledge base
Ground bot answers in approved content so responses stay aligned with published support guidance.
Features
Powerful AI chatbot features
Everything you need to automate customer conversations with AI.
Natural Language Processing
Understand customer intent with advanced NLP.
- AI-powered answers
- No-code visual builder
- Works on every channel
Conversation Builder
Visual drag-and-drop builder for conversation flows.
- AI-powered answers
- No-code visual builder
- Works on every channel
Smart Handoff
Intelligent routing to human agents based on sentiment and complexity.
- AI-powered answers
- No-code visual builder
- Works on every channel
Integrations
Connect with your existing tools and platforms.
- AI-powered answers
- No-code visual builder
- Works on every channel
Analytics Dashboard
Track conversation metrics, user satisfaction, and bot performance.
- AI-powered answers
- No-code visual builder
- Works on every channel
Workflow Automation
Trigger actions, update CRM, send emails based on conversations.
- AI-powered answers
- No-code visual builder
- Works on every channel
And much more...
Enterprise Security
GDPR export, deletion, and consent tooling with data encryption.
Custom Training
Train AI on your specific domain.
Multi-Language
Support in 100+ languages.
Team Collaboration
Multiple team members managing bots.
API Access
Full API for custom integrations.
Instant Responses
Sub-second response times.
AI Support Integrations
Connect automated answers to the knowledge and workflows behind support
Ziqme Chatbot uses approved knowledge, channel deployment, and escalation paths to automate without isolating customer context.
Handoff
Live chat escalation
Move complex conversations to agents with intent, transcript, and customer metadata preserved.
Workflow
Ticket creation
Create follow-up tickets when automation cannot resolve the customer request.
Automation Playbooks
Use AI for repetitive support without losing human fallback
Automate common questions, qualify issues, and route unresolved conversations to the right team.
Answer common questions 24/7
Provide instant help for pricing, setup, troubleshooting, and account questions.
- Lower first-response time
- Reduced repetitive load
- Always-on support coverage
Qualify issues before escalation
Collect product, account, and symptom details before handing off to an agent.
- Cleaner tickets
- Less back-and-forth
- Faster triage
Guide customers to self-service
Recommend relevant articles and next steps while keeping escalation available.
- Higher deflection
- Consistent guidance
- Controlled fallback
Why Ziqme
Automation connected to service operations
Ziqme Chatbot is designed as part of the helpdesk platform, not a detached script.
CapabilityZiqme ChatbotLegacy tools
Knowledge grounding
Answers connect to approved help center content
Static scripts and stale FAQ snippets
Escalation
Routes unresolved conversations with context
Customer starts over with a human
Governance
Retention, consent, and audit foundations
Limited operational traceability
Automation with controlled fallback
Use AI to speed up support while preserving consent, escalation paths, and operational accountability.
- Knowledge-grounded responses
- Agent escalation paths
- Consent and retention foundations